Privacy Policy

This Privacy Policy explains how Nuvia Clinic, LLC (“NuVia,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit thenuviaclinic.com (the “Site”), use our online features, or communicate with us.

Questions about privacy? Email us atsupport@thenuviaclinic.com.

1) Who we are

Our website address is:https://thenuviaclinic.com.

2) Scope and important notes for healthcare-related services

NuVia provides medically guided weight management services, including telehealth consultations and related support. This Privacy Policy covers information collected through this Site and our general online interactions.

If you become a patient, some information you provide may be considered protected health information (“PHI”) under HIPAA or similar laws. PHI is often handled through our clinical systems and patient portal and may be covered by a separate Notice of Privacy Practices (NPP). If you need our NPP, contactsupport@thenuviaclinic.com.

3) Information we collect

We may collect information in a few ways:

• Information you provide (for example, when you fill out forms, request information, book a consultation, or contact support).
• Information collected automatically (for example, device and usage information when you browse the Site).
• Information from service providers that help us deliver portal, scheduling, payment, analytics, or communication features.

Information you may provide

• Contact details such as name, email address, phone number, and message content.
• Account and portal details if you register or use a customer/patient portal.
• Payment and transaction details related to purchases (payments are typically processed by third parties).
• Health-related details you choose to submit during intake or consultation (often collected and stored within clinical/portal systems).

Information collected automatically

• Technical data such as IP address, browser type, device identifiers, operating system, and language preferences.
• Usage data such as pages viewed, time spent, referring/exit pages, and clicks.
• Cookie and similar technologies used to remember preferences, support basic functionality, and help us understand how the Site is used.

4) How we use information

We use information we collect to:

• Provide and operate the Site and related services
• Schedule appointments and provide access to portal features
• Respond to requests, questions, and support needs
• Process payments and enable available payment options
• Send operational communications (e.g., confirmations, important updates)
• Send marketing communications if you opt in (you can unsubscribe at any time)
• Improve performance, features, and user experience
• Detect, prevent, and investigate fraud, misuse, and security issues
• Comply with legal obligations and enforce our agreements

5) How we share information

We do not sell your personal information.

We may share information in limited situations, including:

• Service providers that help us operate the Site or deliver services (e.g., hosting, analytics, email delivery, scheduling/portal tools, customer support).
• Payment processors and financing providers to complete transactions and offer payment options.
• Security providers to protect the Site (e.g., spam prevention and bot detection).
• Legal and safety reasons, such as responding to lawful requests, enforcing policies, or protecting rights and safety.
• Business transfers if we’re involved in a merger, acquisition, financing, reorganization, or sale of assets.

When we use service providers, we require them to use information only as needed to provide services to us and to protect it appropriately.

6) Cookies and tracking

We may use cookies and similar technologies to keep the Site working, remember preferences, and understand how the Site is used. You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

7) Third-party links and embedded tools

The Site may include third-party links or tools (for example, scheduling, portal access, embedded content, or payment options). Those third parties have their own privacy practices. We encourage you to review their privacy policies before providing information.

8) Data retention

We keep information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of information and applicable requirements.

9) Your privacy rights and choices

Depending on your location and how you interact with us, you may be able to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information (subject to legal and operational limits)
• Opt out of marketing emails at any time (use the unsubscribe link in the email)

To make a request, emailsupport@thenuviaclinic.com. We may need to verify your identity before fulfilling certain requests.

10) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure. Please use caution when sharing information online.

11) Children’s privacy

Our Site and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contactsupport@thenuviaclinic.com.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of the Site after changes means you accept the updated policy.

13) Contact us

For questions or requests regarding privacy, contact us atsupport@thenuviaclinic.com.